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Messenger bots

Messenger bot development for business

Bots wired into the business process: order intake, payments, CRM and accounting integration, operator roles and an admin panel, AI answers from your own knowledge base.

Discuss a project Common questions
Stack and integrations
Python aiogram FastAPI PostgreSQL Redis
In short
What we build
A messenger bot wired into the business process: requests, payments, CRM, AI answers.
Who for
Companies where a messenger is the main channel with customers or partners.
Stack
Python with aiogram, FastAPI, PostgreSQL, Redis, CRM and accounting integrations, payments.
Timeline
MVP in three to five weeks, production in two to three months.
A good fit when
  • → Requests arrive in a messenger while the team works in the CRM
  • → You need a sales or support bot with real scenarios
  • → Payment has to happen inside the bot
  • → Users expect answers around the clock and there are not enough operators
What you get
  • → A bot with multi-scenario dialogue and buttons
  • → A mini app — a user portal inside the messenger
  • → Integration with CRM, accounting and spreadsheets
  • → Payment acceptance
  • → An admin panel, funnel analytics, operator roles
  • → AI answers from the knowledge base with human fallback
Process
  1. 01 Discovery: dialogue scenarios, the funnel, the integrations
  2. 02 An MVP bot with the key scenario and the CRM connection
  3. 03 Expansion: payments, AI answers, analytics, operator training
Why not an off-the-shelf product

Custom development earns its place where your processes matter.

Ready-made SaaS is good for standard scenarios. But once the business logic depends on specific roles, documents, integrations, security or data, the cost of the workarounds quickly exceeds the cost of a proper architecture.

We start with discovery, separating what genuinely has to be built from what is cheaper to cover with an existing service. That is why the project ends up smaller, clearer and easier to run.

Related cases

Similar problems from the portfolio.

/cases/telegram-bot-b2b-orders /cases/ai-assistant-b2b-sales /cases/uritech-bankruptcy-cabinet
FAQ

Common questions

What does a turnkey bot cost?
A simple bot with three to five scenarios and a CRM integration is the entry point. A bot with payments, AI answers and an admin panel costs several times that. Both quoted after discovery.

How long does it take?
An MVP with the main scenarios takes three to five weeks. A production bot with integrations, payments and an admin panel takes two to three months.

Can payments happen inside the messenger?
Yes. We integrate the payment providers available in your market, and for B2B, invoices from the accounting system with automatic payment tracking.

How does a bot answer around the clock without embarrassing us?
Simple questions get scripted answers. Complex ones go through RAG over your knowledge base, with fallback to a human whenever the answer is not confident.

Do you build mini apps?
Yes. A mini app inside the messenger — customer portal, catalogue, checkout — with the same UX logic as a normal web portal.

How do we measure the effect?
Funnel conversion inside the bot, response time, reduced operator load (often down 40–70%), and revenue through in-bot payments. All of it in the built-in analytics.

What about no-code bot platforms?
They suit simple scenarios and broadcasts. We take the work when you need custom integrations, complex business logic, operator roles or AI answers from your own knowledge base.

Who owns the bot afterwards?
You do: the bot account is registered to you, and all code and data transfer after final payment.

Written up in more detail

Next step

Let us go through your problem.

We will show you a possible architecture, the risks, the order of the budget and what an MVP could prove.

Discuss a project